Shipping policy
At Eloisa, we strive to ensure a smooth and efficient shipping process for all of our customers. Please review the details below regarding our shipping rates, processing times, and delivery options.
Shipping Options:
-
Express Shipping
- Rate: $30.00
- Processing Time: 24 hours
- Delivery Time: Up to 2 days
-
Standard Shipping
- Rate: $10.00
- Processing Time: Up to 2 days
- Delivery Time: 3 - 4 days
-
Free Shipping
- Rate: Free on orders over $150.00
- Processing Time: Up to 2 days
- Delivery Time: 3 - 4 days
Order Processing:
- Orders are processed within the timeframes mentioned above. Processing times begin once your order is successfully placed and payment is confirmed.
Delivery Time:
- Delivery time is estimated based on the shipping option selected and does not include the processing time. Please note that delivery times may vary depending on the shipping carrier and your location.
Responsibility:
- Once your package is handed over to the shipping company, Eloisa is no longer responsible for any delays, lost, or damaged packages. Any issues that arise during transit must be addressed directly with the shipping carrier. We provide tracking information for all shipments, allowing you to monitor your package's progress.
We are committed to providing the best possible service and are here to assist with any questions or concerns you may have regarding your order. For further assistance, please contact our customer support team.